We're the Northern Rivers’ accredited Dux service agent!

At Sidney and Richardson, we pride ourselves on specialising in your hot water system in Ballina needs.

Contact the specialist plumbers at Sidney & Richardson if you’ve come home to ice-cold water.

Highly equipped with radio-controlled service vans, our team travels throughout the region to provide emergency hot water repairs that are fast and affordable.

Sidney & Richardson is happy to be Ballina's local Dux service agent, specialising in all aspects of their industry-leading products. If you want to invest in a modern hot water system that is affordable, effective and kind on the planet, speak to us.

Whether you need help with the hot water system in your Ballina home, factory, shopping centre, office block or unit, we can, and will assist. It will only take a matter of minutes to click here and request a job.

Our plumbers service clients throughout the Northern Rivers, including Ocean Shores, Byron, Lismore, Casino, and as far south as Yamba.

 Hot Water System Tips

There are several things to consider when you decide to purchase a new hot water system and knowing more about what you want and what you need can help you make the right decision. 

Tank Size/Capacity is Important

You want a hot water tank that’s large enough to accommodate your family’s needs. If there are only two of you, you’ll need a much smaller tank than if there are five or six people living in your home. Running out of hot water for showers is inconvenient and unpleasant so consider how much hot water you’ll need on a daily basis so you can choose a system that will meet those needs. 


The higher a hot water system’s efficiency, the more hot water you’ll have on an hourly basis. For example, if six people take a shower one right after the other, a highly efficient hot water system can keep up with the demand.

Some experts say that the efficiency rating on a hot water system is more important than the size to this is definitely something to keep in mind when you’re making your decision. 

Safety is a Concern

Whatever hot water system you choose for your home, you want to be sure it’s safe for your family to use. For example, if you decide on a gas hot water system, you need to be sure it’s vented properly so that you don’t end up with gas in your home or a build-up of gas that can lead to dangerous issues throughout your house.

We are committed to doing the job right and will make sure that any system in your house is installed correctly and safely. 


Of course, there is a variation in what a hot water system costs and they all have a different total bill. Think about how much you’re able to spend on the system itself before you get your heart set on a certain thing.

At the same time, think about how much you’ll spend each month on your energy bill. A system that uses less energy can save you money in the long run, so make sure you crunch the numbers before you make a decision.

Call (02) 6686 2555